Managed WebCare Plans

If e design studio is building your website, there is no set up fee for maintenance plans as long as you sign up for the plan within a 90 day period from the launch of your site!

If, after 90 days, you’d like to join our maintenance plan at any level, there is a $197 set up fee. This fee is required to catch up on all maintenance missed during that 90 days; we need to update all tools, clean up the database, install maintenance tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a $500 setup fee  as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained. This fee also applies if the site hasn’t been maintained for over two years or more, even if we built it.

It all depends on your host, and what software you’ve used for the site. We will offer maintenance as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. To request a consultation, please fill out the Managed WebCare Plan Contact Form.

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to do so at your discretion. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site to a maintenance plan after 90 days.

We’ll always try to get your updates done within the allotted time to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!

In this case, you’re welcome to handle it on your own by reaching out to our preferred malware and blacklist removal specialists (Sucuri) or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $1,299 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve. In some cases, additional work (for additional fees) will be required to recover from these issues.

Important note: We do not fix website hacks unless the site is subsequently added to one of our maintenance plans.

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as we host and maintain the sites.

Unfortunately no. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

Your monthly time covers any updates, additions or add-ons to your website content. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so at our hourly rate,  which, as a maintenance plan subscriber, is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step-by-step website revamp. We are happy to do additional work on your website either via our discounted hourly rate or via a discounted and separate fixed project!