Website Care & Maintenance Plans

Make sure your website is protected, optimized, backed up, and cared for by experts.

Website Management • Website Maintenance • Website Support

Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your search engine rankings, but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently. A website care plan from the experts at e design studio will help you protect your website, which is a smart and valuable investment in your business.

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Through my Website Care Plans, I take on the stress of all these complexities so you can focus on and grow your business.

So what’s in the plan?

Here’s a snapshot of the key components that make these Website Care Plans invaluable for my clients.

Website Hosting

Hosting is the foundation of your website. Security, performance, optimization, and ease of use all depend on it. I offer premium hosting for all our clients so you don’t have to worry about a thing.

Website Updates

Just like your phone has software updates, your website needs to be updated, too. Out of date plugins and website software are the #1 leading cause of website hacks. Updates often feature security enhancements that prevent sites from being exploited. I take care of these updates for you.

Monitoring & Security

Website monitoring helps you identify your site’s performance problems. I have special tools that monitor your website’s traffic and activity, protect against potential hacks or breaches and keep an eye on “uptime” to ensure your site is up and running fine.

Website Backups

Backing up your website consistently is critical for many reasons. Most importantly, if the site should need to be restored, transferred, or downloaded, I offer external backups and restore points for all clients on these plans.

Website Optimization

Websites need to load fast, perform well. To ensure speed, everything in the website – files, database, and media – need to be optimized. Using our special tools I keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”

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Analytics & Reporting

You shouldn’t have to try to determine what’s going on with your site. I take care of that for you with an in-depth report. This report highlights any work I’m doing on your site as well as some analytics overviews. Reports are monthly or quarterly, depending on your care plan.

Priority Support

You get priority support. We’ll set up exclusive contact details for you to reach me whenever you need an update, addition, or when you have any questions. I do my best to get back to you within 24 hours on business days.

p.s. it’s almost always sooner 😉

Personal Consultations

I’m in your corner! Because I know what’s happening on the “web side” of your business I can offer strategy, new ideas and best practices to implement on your site. We discuss this quarterly, bi-annually, or annually, depending on your plan.

Website Privacy Pages

EVERY website needs to have an up-to-date set of policy pages that help protect your business and your website. I do that for you through my partnership with Termageddon, a fabulous tool that keeps your site legal with auto-updating policies that are generated automatically.

We're in your corner month to month!

I offer complimentary time (up to 1 hour each quarter for Standard Plan, up to 1 hour each month for Premium plan, and up to 3 hours each month for Elite plan) for ongoing website content updates, additions, or changes!

Additionally, all care plans get our reduced hourly rate!

The risk of NOT having your site properly maintained

Here are just a few of the most common scenarios of unprotected sites:

Website Hack

If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.

Poor Performance

If your website isn’t optimized, it will perform and load slower as time goes on, affecting conversions and sales.

No Backups

If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.

SEO Implications

If your website isn’t maintained, updated, and optimized, search engines know (Google in particular), and your site ranking will drop. These days sites are ranked if they are digitally “alive.” You need to update the backend software AND content.

Website Legitimacy

If your website has any glaring issues, such as a down SSL Certificate, or notices of an unsecured connection, it affects traffic and brand legitimacy.

It's all on YOU

By not having your website cared for monthly, everything we cover in these plans is on YOU and will cost you in tools, time, and unneeded stress.

The good news is . . . I’ve got you covered!

You don’t have to maintain your own website and go it alone.

I offer a perfect plan for your website so that you can rest easy. You’ll have me in your corner every month, taking care of these complex, confusing, and ever-evolving issues in the digital world that YOU shouldn’t have to focus on – So choose your plan below!

Choose your plan

With three options to choose from, I wanted to make sure you have the perfect website care plan for your website.

* Per year pricing includes one month free!

FAQ’s

Some answers to the most frequently asked questions about my website care plans.

Are there cancellation fees?

Nope! These website care plans are monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from the maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

Are there any setup fees?

If e design studio is building your website, there is no set up fee for maintenance plans as long as you sign up for the plan within a 90 day period from the launch of your site!

If, after 90 days, you’d like to join our maintenance plan at any level, there is a $197 set up fee. This fee is required to catch up on all maintenance missed during that 90 days; we need to update all tools, clean up the database, install maintenance tools and backup the site among other tasks. 

If we’re onboarding a website we did not design, there is a $500 setup fee  as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained. This fee also applies if the site hasn’t been maintained for over two years or more, even if we built it.

Do you offer just maintenance?

It all depends on your host, and what software you’ve used for the site. We will offer maintenance as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. To request a consultation, please fill out the Website Care & Maintenance Contact Form.

What if I pass on the plan?

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to do so at your discretion. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site to a maintenance plan after 90 days.

What if I require more time than the monthly support allows?

We’ll always try to get your updates done within the allotted time to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!

What if I pass on the plan and my site gets hacked?

In this case, you’re welcome to handle it on your own by reaching out to our preferred malware and blacklist removal specialists (Sucuri) or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $1,299 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve. In some cases, additional work (for additional fees) will be required to recover from these issues.

Important note: We do not fix website hacks unless the site is subsequently added to one of our maintenance plans.

What if the site gets hacked or breached while on the plan?

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

Do you take on sites that you didn't build?

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as we host and maintain the sites.

Does my monthly update time roll over?

Unfortunately no. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

What's included in the monthly time?

Your monthly time covers any updates, additions or add-ons to your website content. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so at our hourly rate,  which, as a maintenance plan subscriber, is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step-by-step website revamp. We are happy to do additional work on your website either via our discounted hourly rate or via a discounted and separate fixed project!

No-Risk Guarantee

My plans come with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site off the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.

Questions?

Contact Tracy for any questions you have or to inquire about setting up a custom plan for an advanced site or multiple websites.